Good morning! If you've ever read George Orwell's "1984," you know how surveilling a society can
 
September 17, 2025
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Good morning!

The CHRO role is ever-evolving, with company boards seeking strategic partners in driving business and employees requiring understanding and investment. Today, we'll look at a couple of ways you can move your own career forward while creating a strong company culture and pushing business outcomes. 

Also in this issue:

🥶 Company reactions to cooling labor market
☕ Starbucks employees sue
🦋 Transformation and paradoxes

Here's a look at what we're seeing, what it means, what we're anticipating, what's resonating and what you think about today’s workplace. Let's get SMART!
 
Large blue eyeball watching businesswoman working at computer
(Malte Mueller/Getty Images)
Constant workplace monitoring is eroding trust, culture
The rise of workplace surveillance, initially a response to the pandemic, has become a standard practice, raising significant concerns about employee privacy and trust. A significant portion of employees now feel constantly monitored, with workers under 40 and those in management roles especially sensitive to these practices. HR professionals are tasked with navigating the fine line between necessary business oversight and protecting employee trust and privacy. JacLyn Pagnotta, managing director of HR at Rose Associates, outlines three key strategies: championing transparency about surveillance practices, designing monitoring systems with privacy as a priority and shifting performance measurement away from activity tracking toward results.
Full Story: Forbes (tiered subscription model) (9/12)
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What That Means
 
Employers must ensure transparency, secure storage of data
Employers are facing challenges with workplace surveillance as hybrid work blurs boundaries between private and professional spaces, according to Tamsin Lawrence of Australian Business Lawyers & Advisors. Lawrence emphasizes the need for employers to understand overlapping state and federal privacy laws, be transparent about data collection and carefully store employee information to avoid breaching privacy regulations.

SmartTake: Even though the actual laws differ between Australia and the US, the advice still stands. Employers should notify employees about surveillance -- especially audio and visual monitoring -- and have a clear, legitimate reason for collecting such data. To avoid legal pitfalls, familiarize yourself with the privacy laws surrounding the data you collect and find out whether you need to consult employees about changes.
Full Story: Human Resources Director (9/17)
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One in three UK firms use "bossware" for employee surveillance
The Guardian (London) (9/14)
 
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What We're Anticipating
 
Gartner: CHROs should press for larger digital security roles
HR technology is increasingly targeted in cyberattacks, with recent breaches exposing sensitive personal data and damaging employer reputations, a Gartner report finds. Gartner warns that risks include candidate data leaks, legal liabilities and loss of employee trust. CHROs can improve security by making it a strategic part of HR automation, proactively identifying threats, managing third-party risks and fostering a culture of security.
Full Story: HR Dive (9/11)
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Calif. "No Robo Bosses" Act would regulate AI's input
California's "No Robo Bosses" Act, which is awaiting the governor's signature, would require employers to notify workers about the use of AI in decision-making and prohibit AI from being used solely for discipline or termination. Starting Jan. 1, employers would be required to maintain a list of automated decision systems, provide detailed notices about those systems and include human oversight in decisions influenced by AI.
Full Story: JD Supra (9/15)
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Free eBooks and Resources
 
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What's Resonating
 
 
Applied analytics turns data into practical solutions
TechBullion (UK) (9/4)
 
 
The silent cost of "Quiet Stayers"
SmartBrief/Leadership (9/10)
 
 
CHROs to steer firms through agentic AI-driven shifts
HR Executive (9/8)
 
 
 
 
What Do You Think?
 
Do you collect employee data to monitor productivity?
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Editor's Note
 
Alyson Trager
The CHRO role is ever-expanding beyond just people management and into a role that oversees business outcomes, financial data and managing the many paradoxical pieces of leading a business. In today's Forbes article on navigating these paradoxes, Dave Ulrich argued for five actionable ways to commit to this type of management: redefining success metrics, hiring differently, investing in middle-management training, using technology intentionally and engaging with customers and investors. 

As always, let us know if there's a subject area or topic you want to see covered more. 

If you like CHRO, hate CHRO or want to submit a story, email me at alyson.trager@futurenet.com. The kindest compliment you can pay CHRO SmartBrief is to send this link to your friends and colleagues so they can subscribe. Thanks!
 
 
 
 
SmartBreak: Question Of The Day
 
Up, up and away: In an aviation first from 1783, the Montgolfier brothers launched a hot air balloon carrying a duck, a sheep and what else?
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I'm of the mindset of 'it'll happen if it's right.'
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