I've worked for bosses who seemed to have an empathy deficiency. What mattered most to them was efficiency and getting the job done, no matter what. We all want to excel at our jobs, but working for bosses who never express any concern for the well-being of their workers leads to an exodus of talent. I've seen it happen. I've been one of those talented workers who left for more empathetic pastures.
That word, though, "empathy," can get a bad rap. It can be too woo-woo or squishy for some people,
so LaRae Quy suggests using different language to achieve the same goal of feeling seen, supported and understood in the workplace.
Quy suggests using phrases such as "being on the same wavelength" or "building rapport." Other phrases to use could include "listening deeply," "understanding" or "seeing through their eyes." In each instance, you're trying to get your team to think beyond their own perspective and take the feelings, thoughts and skills of others into account.
Essentially, you're embedding empathic behaviors -- listening, perspective-taking, relational awareness -- into the culture without relying on the buzzword.
As Quy puts it: "Empathy does not necessarily require kindness or softness, both of which are rarely baked into corporate cultures -- nor do they need to be. Instead, empathy is about genuinely understanding the needs and perspectives of other people."
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