Tension and conflict in the office are inevitable, but Diana Peterson-More advises leaders to seek ways to manage conflict, especially if there is no clear way to resolve disagreements. Peterson-More offers a four-step process that includes seeing the issue from both sides, discerning disagreements, finding common ground and identifying actions that can build upon areas of agreement.
Put it into practice: When you're determined to find common ground within a disagreement, you're creating a more inclusive and collaborative workplace where productive instead of polarizing discussions can take place, Peterson-More writes. "Agreeing to disagree is key here."
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Leaders should be open about learning from mistakes to foster an atmosphere of continuous learning, writes Kara Glassman, an organizational psychologist and executive coach, who also recommends looking at failure as an opportunity to improve. "When leaders show they're willing to make and learn from errors, they create a safe environment for their teams to do the same," Glassman writes.
Body language and your tone of voice communicate more than you realize, writes Wilson Luna, a leadership expert, who cites research that shows 55% of communications stems from nonverbal cues. Luna recommends maintaining eye contact and using controlled gestures to help convey your message, while also keeping listeners engaged by matching your tone to your words.
Productivity is as much about managing emotions as it is about managing time, writes Kevin Kruse, who identifies five common emotional barriers to productivity: the stress of getting started, being bored by your task, wanting it to be perfect, feeling overwhelmed and a temptation to micromanage. Kruse offers strategies to overcome each barrier, such as recognizing resistance to starting a project as natural and breaking tasks into smaller chunks.
Owning a pet can be good for your mental health, but new research shows that may not be the case if you have an anxious attachment to your pet that causes you to worry too much about them, writes Brian Chin, an assistant professor of psychology at Trinity College who conducted the research. "For those who rely on their pets for emotional support, recognizing these patterns may help foster a bond that feels reassuring rather than stressful," Chin writes.
If you've felt "off" during a conversation, it may be because the other person's body language was saying more than their words. As Wilson Luna writes, 55% of our communication with each other comes through body language. According to Albert Mehrabian's famous 7-38-55 Rule, 38% of communication comes from the tone, pitch and pace of our voice, while only 7% of the impact comes from the words we speak.
This means that we must be careful that our body language matches the tone and words we use to fully communicate our message without confusion or contradiction.
It's best to maintain eye contact when speaking to others, either individually or in a group. Make your gestures open. Avoid crossing your arms or taking other defensive postures. Use facial expressions to convey your emotions and control any nervous fidgeting, Luna advises.
"Learning these elements not only improves message delivery but also strengthens relationships," Luna notes.
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